On Friday, Aug. 19, I received a call from my good friend, Ken Rohl, who shared that ROHL was being acquired by Fortune Brands.
My single biggest concern and frustration in this industry has been and continues to be poor business-management habits.
Omnichannel is a multichannel approach to sales and marketing that seeks to provide the customer with a seamless shopping experience.
Western Nevada Supply further bolsters its unrelenting commitment to the customer with the opening of its new Inspire showroom.
Being an independent retailer/wholesaler of durable goods today is not for the faint of heart.
In my last article I covered five important points that RWS learned from its survey of almost 1,800 consumers of durable goods.
Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson.
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