From time to time, I like to profile a cutting-edge showroom that incorporates all the world-class components needed to succeed in our industry.
I’m sure many of you larger distributors have business plans for the overall company — but do you have one specific to your showroom business?
I’ve had the unique honor and pleasure of writing this column for more than 22 years. That’s more than 260 articles! I’ve worked with six different editors. All great bosses that have allowed me to choose the topics and who have been tolerant of my rather casual writing style.
For the past 25 years I have traveled our wonderful country doing basic business management consulting for owners of showrooms.
I hope you would agree that your suppliers and vendors play a key role in your showroom success.
I am a huge proponent of employee training. Many of you might believe you do a great job in this area.
The secret to delivering exceptional customer service to the folks coming through your showroom doors.
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