Let's wrap up 2004 with a big thank you to everyone who participated in ProductPro, the University of Industrial Distribution, Top Gun Sales Seminars, the webinars, and the Essentials of Profitable PHCP Distribution programs. We owe a special thank you to the ASA members who lent their technical and training expertise to revised ProductPro editions of Introduction to Pipe, Valves and Fittings and Introduction to Steel, Stainless Steel and Iron Pipe and Fittings, as well as those who helped introduce a new Customers Service - The Path to Higher Profits workbook.