The PVF/PHCP industry is struggling to acquire talent due to a high number of upcoming retirements and a shortage of new workers. This shortage is a concern for ASA members and is not unique to the industry, making the battle for skilled workers even more intense.

What, pray tell, does training have to do with customer loyalty? Building your own personal knowledge base gives you an edge over your competition because you are positioned to give far better customer service.

The fleet consists of 19 custom 15-foot trailers for Bradford White’s network of trusted independent manufacturer’s representatives.

With so many new innovations hitting the market daily — along with virtual education options — training fatigue is always a risk. Supply House Times asked a few questions to contractors, reps and manufacturers to gain a quick pulse for what’s most effective today in terms of product training.

At A. O. Smith, innovation is part of our DNA. Whether pioneering new technologies with a focus on the future or reengineering products in our portfolio to address current needs, providing effective solutions to real-world issues is inherent in everything we do.

ASA is pleased to announce an educational partnership with The Commonwealth Group (TCG) buying group to provide access to ASA University training at a special price for all TCG distributor members. 

Bradford White announced the addition of six new eLearning course options to its For the Pro Training Academy platform. Launched in November, Bradford White’s For the Pro Training Academy enhances the company’s exclusive For the Pro suite of online resources with premium self-paced eLearning options.

As distributors have navigated the past two years full of new challenges and unprecedented circumstances, the power and importance of learning from peers and engaging in educational resources has become more important than ever before. The American Supply Association has long provided networking and educational opportunities for its members, and its partnership with the Association Education Alliance (AEA) and involvement with the annual University of Innovative Distribution (UID) conference is one example.

The A. O. Smith University class schedule is flexible month-to-month, and sessions are offered on a variety of topics, including residential training, commercial training, tankless training and heat pump training.