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The best practices roundtable session at the recent 2023 ASA NORTHEAST Summit held at the Hilton Boston Back Bay produced an hour of productive discussions on top-of-mind industry topics.

As ASA continues to monitor and act on California’s legislative and regulatory activities – recently a key bill that would have had a detrimental effect on members in-state, as well as nationally, was removed from consideration.

The 2023 ASA annual Operating Performance Report reported a 14.9% after-tax return on assets and a 28% after-tax return on net worth, compared to 15.6% and 26.4% respectively in the previous years.

Kohler Co., founded in 1873, has forged a legacy of creating industry-transforming innovations for kitchen and bath spaces, energy resiliency products, luxury hospitality experiences and major championship golf over the past 150 years.

I have been on the road, and it seems that showrooms not solely focused on the ultra-high-end market have experienced a decline in business. Generally, I am hearing statements like, "We are busy but down by 10% to 15%."

Housekeeping is as crucial in the workplace as it is at home, especially when it comes to operating in a safe environment. Effective safety management in a warehouse or any workplace goes beyond mere policies and procedures; it encompasses every aspect of the work environment, including safety housekeeping.

The demand for extended service agreement (ESA) products continues to grow and this growth is fueled by both contractors and homeowners. Homeowners have been conditioned to be offered some sort of extended warranty product on just about anything they buy, from appliances to phones and just about anything else.

During this last quarter, I have had the opportunity to be part of an aggressive development project related to revisions to existing Product Category Rules (PCRs) for the following plumbing fixtures: electronic bidet seats, residential toilets, commercial lavatory faucets, commercial toilets, and commercial urinals.

This is the question I asked the contractors: Can you name a manufacturer that you think is close to perfect in all that they do? And if so, what makes them that way? What might they do better?

There are endless resources on the internet to learn about digital marketing. Just a quick Google search will give you lists of best practices and tools. The challenge is taking this information and applying it to your specific company.