A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.

There are four remaining state-written plumbing codes used in the United States. You could say that the remaining four states are just stubborn. Maybe they think they do it better than the model plumbing codes, but they don’t.

Investments in forward-thinking programs and technologies at forefront for this important part of the PHCP-PVF supply chain.

Charlotte Pipe & Foundry recently discovered a Shanghai, China-based company called Yitai Plastics had registered the Charlotte Pipe name, brand and logo in the country in 2010.

Amazon’s analytics can identity SKUs on which they “Can’t Realize a Profit” (CRaP). 

Decorative bath and kitchen division is the latest innovation for buying and marketing group.

Not enough of us salespeople keep lists of customers and prospects and quotes and proposals.

This time, the panel continues its discussion on e-commerce and also talks about the economy as it relates to the PHCP-PVF supply chain.

Each year, Supply House Times editors receive thousands of plumbing, HVAC, and bath & kitchen product releases from industry manufacturers.

Equipment shipment data courtesy of the Air-Conditioning, Heating and Refrigeration Institute (AHRI).