Is your website meeting the needs of your market and team? It should be an extension of your brand, reminding customers why they trust you and offering frictionless support.

What, pray tell, does training have to do with customer loyalty? Building your own personal knowledge base gives you an edge over your competition because you are positioned to give far better customer service.

T&S Brass and Bronze Works promoted Susan Albright, Nancy White and Maria Facchin in order to support ongoing growth and cement T&S’ leadership role around the globe.

A brand is only as strong as its customer service. For manufacturers in the HVAC industry, optimizing customer service means providing value and support at numerous levels — distributor, contractor and end user. Fortunately, the correct investment in one will serve all.

Investments in forward-thinking programs and technologies at forefront for this important part of the PHCP-PVF supply chain.

I have a bit of a reputation (well-earned, I might add) of being a stickler for superior customer service.

Listening is one of the simplest secrets of great customer service.

In the age of e-commerce, let's do it right.

Take the time to be helpful. Just take the time.

Have you ever heard about the guy in Anchorage, Alaska, who took a set of tires to Nordstrom and asked for his money back?