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Identify sales opportunities and uncover potential service problems before it’s too late.

A common misconception is that a person who always says yes will go farther and get there quicker.

Make sure you have managers who encourage employee engagement.

It can be a difficult challenge to uncover substance abuse in the workplace.

I guess I’m a “real man” because I love to look at and buy new tools.

Your responsibility as the owner/manager of higher-end showrooms is to teach your sales consultants to sell up!

What is the root causes for the big profit/loss differences in the top and bottom of your big accounts?

70% of leaks are on domestic hot-water lines, not cold-water lines.

Innovators create value for those they serve — their customers.

After graduating high school, Larkin went to work for Masters’ Supply in Elizabethtown and then opened his own HVAC contracting company.