Tom Noon, principal of ASA business intelligence partner Industry Insights, will use the recently released 2020 ASA Operating Performance Report (OPR) to identify profit-improvement opportunities for surviving these trying times.

While the entire industry is feeling the impact of the COVID-19 pandemic, contractors, plumbers and other service professionals must continue to keep up with technology changes and government-mandated orders, all while practicing new safety precautions to protect themselves and the homeowner. 

For any distributor or manufacturer, it’s a relatively simple equation that hasn’t changed for centuries: effective training, good processes and quality products equal a satisfied customer (and a thriving business). 

The American Supply Association recently released its 2020 Cross-Industry & Compensation Report (using data collected from 2019). 

As I have previously emphasized, my No. 1 goal as 2020 ASA president is to drive ASA programs deeper into our member organizations so our members and their employees can “get in the game!” 

It’s no secret that training and educational resources are a true must for the PHCP-PVF industry, and with the recent pandemic, businesses are taking advantage of virtual training more than ever.