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The “End Game” is actually a chess terminology used in the context of the end game strategy to win the game. It focuses on centralization of the king, the role of the pawns, the principle of weakness and the bishop's impact.

Because many of my articles in SUPPLY HOUSE TIMES can be found by Internet search engines, scarcely a week goes by when I don't receive a question from a consumer asking an HVACR question that he or she has taken the time to research on the Web.

Making the critical decision about replacing a computer system has always been difficult because it involves subjective, intangible factors as well as dollars. And now it can be more confusing because the decision should consider a new kind of “system” - Application Service (AS).

In the early 1990s, Rudy Giuliani, then the newly elected Mayor of New York City, set out to prove that New York City - a city which for years had been assumed to be too big, too unruly, too diverse, too broke to be managed - was in fact, manageable.

Wholesalers who want to convert their showrooms into true profit centers have to think retail.

Growth must be part of your business strategy in order to succeed.

PMI's latest meeting featured different approaches to government regulation.

Set up procedures so you don't lose a good customer over a problem that can be easily corrected.

Succession planning ensures the continued viability of your vision and should be a key part of your business plan.

While the most exciting trends and technological changes are found in the equipment market, the fact is, most of your business profits probably come from the little parts and pieces that make all of those fancy systems work. So, when I saw some new ideas in thermostats at this year's AHR Exhibition in Chicago, my interest was immediately piqued.