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The total elimination of "muda" is the key to improving operations and profit.

The solution is as easy as installing a water softener.

Excerpted from an address given to the Ft. Wayne, Ind., ASHRAE Chapter on Oct. 11, 2005.

Hiring the right people requires a systematic approach.

Create a job description for your reps.

The biggest factor is usability.

Keep an open mind when advertising for help.

Mechanical contractors spoke loudly and clearly about the need for speedier reaction by distributors - and fewer mistakes

Trading up is about the middle class.

When it comes to selecting customers, it pays to be picky.