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Not many people think of the HVACR industry or of service technicians in general as being scientists.

Amazon’s analytics can identity SKUs on which it “Can’t Realize a Profit” (CRaP). Even with its improving, world’s best fulfillment and last-mile delivery costs, Amazon can’t cover costs on items lower than $15 per pick/order.

I have two very strong opinions on what you must do to operate a successful DPH showroom.

A question asked on The Wall at HeatingHelp.com caught my attention and had me thinking of you.

1969 was a very iconic year in our nation’s history.

The old message from some allegedly distressed person in a far-flung country asking you to wire them a sum of cash to get them out of trouble. Or the one where they found some long-lost dough that has my name written on it, but first I have to send them my bank-account information.

Yes, it’s happening again and almost nobody is really prepared! And yes, the general public is once more going to have to pay the bill. What am I talking about?

I’ve had the unique honor and pleasure of writing this column for more than 22 years. That’s more than 260 articles! I’ve worked with six different editors. All great bosses that have allowed me to choose the topics and who have been tolerant of my rather casual writing style.

I’m concerned about what our phones are doing to the way we think and the way we work.  

For the sixth year in a row, some of the brightest, most determined members of our industry will gather in San Diego, California to continue their annual meeting of the minds.