ASA member distributors report June sales increase August 14, 2017 Industrial PVF segment gains more traction. Read More
Handling upset customers Hank Darlington July 20, 2017 Twice in the past week I have witnessed a confrontation between a customer and a stores salesperson. Read More
Grainger vs. Amazon, Part 1 Bruce Merrifield July 20, 2017 Grainger will survive. It has niches of customers and items that Amazon can’t currently dent. Read More
Measure your vital intangibles Bruce Merrifield June 19, 2017 The law dictates you must be able to show financial numbers based on things that are easy to see, count, tax and borrow against. Read More
Annual survey underscores expected business growth January 9, 2017 86% of respondents expect sales to grow in 2017. Read More
Bring your business into the future Hank Darlington December 23, 2016 Omnichannel is a multichannel approach to sales and marketing that seeks to provide the customer with a seamless shopping experience. Read More
ASA University: Selling essentials December 20, 2016 Four new sales courses are available in ASA University’s online store. Read More
HARDI distributor members report 7.3% sales increase November 29, 2016 Average annualized growth north of 8%; first time since 2011. Read More
For PHCP salespeople, time management is key When was the last time you had a conversation that sounded like this? Scott Ritchey September 28, 2016 If time is money, should we not be investing our time and efforts in money-making activities?Read More
The culture of top performers I have worked with many companies, including HVAC and plumbing contractors as well as distribution companies serving these trades. Scott Ritchey August 31, 2016 I have worked with many companies, including HVAC and plumbing contractors as well as distribution companies serving these trades.Read More